Privacy Statement

Claus, located at Bosweg 19, 2131 LX Hoofddorp, The Netherlands, is responsible for the processing of personal data as outlined in this privacy statement. Claus Bowling is a part of Claus Group, situated at Bosweg 15, 2131 LX Hoofddorp, The Netherlands.

Personal data we process
Claus Group processes your personal data because you use our services and/or because you provide these to us yourself. Below, you will find an overview of the personal data we process:* First and last name
* Date of birth
* Adress details
* Phone number
* Email address
* Reservation details
* Other personal data that you actively provide, for example, in correspondence and/or by phone
* Location data
* Data about your activities on our website
* Bank account number

Special and/or sensitive personal data we process
Our website and/or service does not intend to collect data about website visitors who are under 16 years of age unless they have consent from parents or a guardian. However, we cannot verify if a visitor is over 16. We encourage parents to be involved in their children's online activities to prevent the collection of data about children without parental consent. If you believe that we have collected personal data about a minor without permission, please contact us at privacy@claus.nl, and we will remove this information.

For what purpose and on what basis we process personal data
Claus Group processes your personal data for the following purposes:* Handling your payment.
* Sending our newsletter and/or promotional materials.
* Being able to call or email you if necessary to perform our services.
* Informing you about changes to our services and products.
Claus Group also processes personal data when we are legally obligated to do so, such as data required for our tax returns.

Automated decision-making
Claus Group does not make decisions with significant consequences for individuals based solely on automated processing. This refers to decisions made by computer programs or systems without human involvement (for example, an employee of Claus Group).

How long we retain personal data
Claus Group does not retain your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. Your data is anonymized when used for internal management reports. Furthermore, your data is retained for as long as required by law. You can opt out of marketing purposes at any time. Reservation details are retained only due to our legal obligation; the rest of your personal data is deleted when no longer necessary for our primary task of processing reservations.

Sharing of personal data with third parties
Claus Group does not sell your data to third parties and only provides it if necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality for your data. Claus Group remains responsible for these processing activities.

Access, correction, or deletion of data
You have the right to access, correct, or delete your personal data. Additionally, you have the right to revoke any consent you may have given for data processing or object to the processing of your personal data by Claus Group. You also have the right to data portability, meaning you can request us to send the personal data we have about you in a computer file to you or another organization you specify. You can send a request for access, correction, deletion, data portability of your personal data, or a request to revoke your consent or object to the processing of your personal data to privacy@claus.nl. To ensure that the request for access is made by you, we ask you to include a copy of your identity document with the request. In this copy, please black out your photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. Claus Group also wants to inform you that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can do so through the following link: https://autoriteitpersoonsgege...

How we secure personal data
Claus Group takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe that your data is not properly secured or if there are indications of abuse, please contact us at privacy@claus.nl.

Cookie Policy Claus
This website and other websites of Claus Group use cookies. This cookie policy explains when and why cookies may be sent to visitors of the website ('we,' 'us,' or 'our'). A cookie is a simple small text file that is sent with pages of this website and stored by your browser on the hard drive of your computer.The information stored in it can be sent back to our servers on your next visit. Thanks to cookies, we can remember important information and facilitate your use of the website. A cookie typically contains the name of the domain from which the cookie originates, the 'lifespan' of the cookie, and a randomly generated unique number or another value.
Session cookies are temporary cookies that are stored in your browser's cookie file until you leave the website.
Permanent cookies remain stored in your browser's cookie file (although the duration depends on the lifespan of the specific cookie). When we use session cookies to track the total number of visitors to our website, we use anonymous, aggregated data (the cookies themselves do not contain personal data).

What types of cookies are there?
Functional cookies:These are cookies necessary for the functioning of the website. They may be placed without the visitor's consent. No notification to the user is required for the use of these cookies.
Analytics cookies:
These are cookies used to collect statistics about our website. In most cases, they may be placed without consent, provided that user data is not collected, and the gathered information remains anonymous.
Conducting A/B tests also falls under analytics cookies if the tools used for the A/B test collect anonymous user data.
Marketing cookies:
Marketing cookies, also known as '3rd party cookies,' are placed to track visitors and collect information about their website behavior. Third-party services, such as Facebook, LinkedIn, Addthis, remarketing tags, etc., are often used in this context.

Which cookies are placed?
On the websites of Claus Group, in addition to strictly necessary cookies, functional cookies and marketing cookies are also placed. These cookies are necessary to provide additional functionality to enhance your website visit. Think of functionalities for sharing content on social media (Facebook, LinkedIn, Instagram). Additionally, we also use Google Analytics to analyze our website and, based on this data, improve the layout of our website.

Google Analytics
This website uses Google Analytics cookies to examine the habits, preferences, and user behavior of visitors. This allows us to tailor our websites better to the target audience and better meet user demands. Google Analytics enables us to track how often a particular item is clicked and which pages perform well on the website or may need improvement. A data processing agreement has been established with Google for this purpose. Additionally, Google cannot process the full IP address via the website, as the last octet of the IP address is masked. This occurs in temporary memory before the IP address is stored by Google. Claus Group does not use other Google services in conjunction with Google Analytics cookies. Google has not received permission from Claus Group to use data from website visitors for advertising purposes, such as Google Adwords or Remarketing.

Facebook, LinkedIn, and X
On our websites, there is also a Facebook pixel and LinkedIn Inside Tag. Both the pixel and tag operate through a piece of code originating from Facebook and LinkedIn themselves. Cookies are placed using this code, and we have no control over it. Please read the privacy statements of Facebook and LinkedIn (which may change periodically) to learn more about what they do with your (personal) data processed through these cookies. The collected information is anonymized and stored in encrypted form as much as possible. The information is transferred to and stored by Facebook on servers in the United States. Facebook and Google adhere to the Safe Harbor principles and are part of the Safe Harbor program of the U.S. Department of Commerce. This means there is an appropriate level of protection for the processing of any personal data.On our website, buttons are included to promote ("like") or share ("tweet") web pages on social networks such as Facebook and X. These buttons operate through pieces of code originating from Facebook and X, respectively. Cookies are placed using this code, and we have no control over it. Therefore, please also read the privacy statements of Facebook and X (which may change periodically) to understand what they do with your (personal) data acquired through these cookies.

Deleting or disabling cookies
You can, of course, disable our cookies. Please be aware that disabling them may result in our websites not functioning optimally. Instructions on how to disable or delete cookies can be found on Google.

Newsletter
If you sign up for the Claus Bowling newsletter, we will use your email address solely to send you this newsletter. When you unsubscribe from the newsletter, your email address will be removed from our mailing list.